Problem

Users were dropping off partway through the enrollment flow.

Approach

Research first, data and audits defined what to change before any visuals.

Insight

A site that works as both an information hub and a point of sale.

01,
The Research

Before initiating the design process, it was important to look into where in the flow the existing site was losing users. Reviewing funnel analytics for the enrollment process allowed me to find the specific “drop-off” in the flow, which provided a specific problem to focus on and solve.

To modify the flow, I audited comparable educational sites across three areas: enrollment flow structure, visual identity, and their content and message approach.

Method a,
Funnel analytics

Pinpointed the exact step in enrollment where users left.

method b,
competitive audit

Enrollment structure, visual identity, and content & messaging.

insight

A consolidated enrollment process and frequent calls to action above the fold.

A concrete plan for what specifically needed tweaking, rather than starting from a general, aesthetic-based point.

02,
The Flow

Restructuring the path to enroll

Using those findings, I remapped the site’s structure and the enrollment flow specifically, using Kajabi and its built-in funnel features as a guide. Content was reordered so trust signals, testimonials and instructor credibility, appear before the ask to commit.

The flow was developed over a few weeks with weekly check-ins with the client and the external development team, tapping into their knowledge of students, parents and educators.

01

Discover the program

02

Build Trust

03

Commit & enroll

03,
The Visual

Expanding the visual system

With the structure in place, the next priority was expanding ACM’s visual system, typography, color and components, to be used not only across the enrollment flow, but also course pages, social media and educational materials.

Building on the existing brand guidelines, I created icons and colorways and refined the site on Kajabi to streamline course presentation, simplify enrollment and showcase the curriculum in a clear, approachable way.

01, social templates

Templatized posts for a consistent, repeatable social presence.

02, YouTube consistency

Unified branding across video content.

03, voice and copy

Curated a specific voice and carried it through the copy.

04, brand guidelines

Refined the existing guidelines to support the expanded system.

04,
The Outcome

What we delivered together

01, A modernized, user-friendly website

Functions as both an information hub and a point of sale for ACM’s programs.

02, Clearer navigation & interaction

Enrollment and content discovery became more intuitive.

03, A unified brand presence

Consistent across platforms, reinforcing credibility and marketability.

04, Smoother collaboration

Bridged design intent and implementation with the external developers.

Reflection

This project paired research and design. Starting from a data-identified problem kept the flow focused, so each design decision addressed a specific pain point in the overall process.

The rebrand establishes a consistent presence, and the collaborative process helped ensure the design intent survived implementation rather than getting lost in translation.

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